In this role you will be responsible for responding to incoming queries with a high degree of accuracy and urgency.
Your key accountabilities include:
- Provide level 1 & 2 support for customers experiencing IT infrastructure issues
- Accurate recording of incidents and service requests
- Communication with customers in order to keep them informed of incident and service request progress through to resolution.
- The operational delivery of client services including Desktop hardware, operating systems and business applications.
- Microsoft Office (fixed) and Office365
- Remote service tools to monitor, analyse and respond to incidents or events.
- Managed services or system integrator environment.
- Relevant Tertiary Qualifications
- Excellent verbal & written communication skills
- Highly developed problem solving & analytical skills