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Service Desk Engineer

Job Title: Service Desk Engineer
Job Type: Permanent
Location: Australia | NSW
Industry: Help Desk & IT Support
Reference: 735611-2
Contact Name:
Contact Email:

Job Description

Our global client is a leading cloud-based business that integrates Software, Cloud Services and Integrated Communications into CRM platforms. They develop innovative technology and have a core focus on making business communications easier, quicker and more powerful.

In this role you will be responsible for responding to incoming queries with a high degree of accuracy and urgency.  

Your key accountabilities include:
  • Provide level 1 & 2 support for customers experiencing IT infrastructure issues
  • Accurate recording of incidents and service requests
  • Communication with customers in order to keep them informed of incident and service request progress through to resolution.
You will be part of a busy environment, and will have previous experience in the following:
  • The operational delivery of client services including Desktop hardware, operating systems and business applications.
  • Microsoft Office (fixed) and Office365
  • Remote service tools to monitor, analyse and respond to incidents or events.
  • Managed services or system integrator environment.
You will also have:
  • Relevant Tertiary Qualifications
  • Excellent verbal & written communication skills
  • Highly developed problem solving & analytical skills
 To apply online, please click on the appropriate link. Alternatively apply to rpierce@bsipeople.com