Job Details

Technical Support Engineer

• Listed 22/5/23
• Sydney
• Permanent / Full Time

Technical Support Engineer
 
About The Company
Our client is a world-leading video-centric smart IoT solution and service provider. Based on technological innovations, they offer end-to-end security solutions, systems, and services to create values for city operations, corporate management, and consumers.
With around 22,500 employees worldwide, they have solutions, products, and services in more than 180 countries and regions around the world.
An industry Leader and Australia’s premier surveillance technology supplier.
About You
You are a dynamic and energetic individual who is polished and professional in both appearance, personal interaction, and all communications.
Possessing superb communication skills means that you are capable of simplifying and communicating complex concepts to a non-technical audience.
Ideally you would have been in a similar position with at least 2 years’ experience working within the security and surveillance industry. You will be expected to hit the ground running, with a strong understanding of delivering security & surveillance solutions. Ideal candidates would be someone from the surveillance and security industry, CCTV security integrators, distributors, or consultants or have a strong IT background.
To succeed in this position, you should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients and fellow sales people.
About the Role
You will be accountable for technical support and advising on solutions as part of the post-sales process, based on an in-depth understanding of the technical capabilities and design of security platforms and solutions.
You will be a champion the products and platforms and help drive greater uptake through exceptional interpersonal skills. In addition, you get to join a great office culture, work with world leading products, be at the forefront of innovation and be a part of a global organisation.
Your Responsibilities
This role requires you to provide technical support resources to our valued customers and assist with solution development in a timely manner.
 
Requirements

• The ability to effectively communicate with both technical and non-technical audiences.
• A broad IT knowledge, with the ability to apply this knowledge to security and surveillance solutions.
• Excellent customer service skills, with a commitment to always follow through on promises made to internal and external stakeholders.
• The ability to prioritize and manage time to meet deadlines and exceed customer expectations.
• The ability to solve problems and identify ways for process improvement.
• The ability to work effectively as part of a team or independently.
• The ability to communicate, present and instruct customers of varying levels of competency
• Proficiency in MS Office.
• Security and surveillance market knowledge will be desirable but not essential as you will be expected to be a quick learner with continuous training provided
• Ability to work to multiple deadlines whilst staying calm under pressure.
• Proven ability to juggle multiple projects at one time, while maintaining sharp attention to detail.
• Working knowledge or understanding of Server and Storage architecture and the fundamentals in Networking and Security would be desirable but not essential.
• Excellent verbal and written skills with a high proficiency in English

If you want to start a career with a world-leading IoT company in a role that will provide career development and a chance to be part of a great team, apply today as per below.
 
The Offer
This is a full-time position. You will be trained by a highly experienced mentor within the industry. 
Employer questions
Your application will include the following questions:

• What is your experience as Technical Support Engineer as it applies to the position requirements as listed above?

 

• Your availability or notice period =
• Resume in Word format =
• Salary expectations =

 
We expect a large influx of responses, so how do you stand out?