Job Details

Service Desk Engineer

• Listed 03/5/22
• Sydney
• Permanent / Full Time

We are looking for a Help Desk Support Engineer to join our client providing 1st & 2nd level support of their Managed Services for their expanding client base. 

In this role you will be responsible for responding to incoming queries with a high degree of accuracy and urgency.  

Your key accountabilities include:

• Provide level 1 & 2 support for customers experiencing IT infrastructure issues
• Accurate recording of incidents and service requests
• Communication with customers in order to keep them informed of incident and service request progress through to resolution.

You will be part of a busy environment, and will have previous experience in the following:

• The operational delivery of client services including Desktop hardware, operating systems and business applications.
• Microsoft Office (fixed) and Office365
• Remote service tools to monitor, analyse and respond to incidents or events.
• Managed services or system integrator environment.

You will also have:

• Relevant Tertiary Qualifications
• Excellent verbal & written communication skills
• Highly developed problem solving & analytical skills

 To apply online, please click on the appropriate link. Alternatively apply to rpierce@bsipeople.com